What is this store's return and exchange policy?
Can I return my order?
Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. These products may be returned within 14 days from the date of delivery. Refunds are for the cost of the merchandise only and do not include shipping and handling charges. Please note that we only offer credit or exchange. Credit is valid for 30 days.
Any return received with missing items or without original packaging will not be credited.
The following items are NEVER returnable:
- Special Order Items (any order, costume, prop or mask over a $250.00 retail value) - including all Mascots
- Any standard order over $250.00
- Props that require special delivery
- Any item that has been worn, used or altered
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
To initiate a return, call 514-755-7252 to explain the reason for your return. A confirmation email will follow. If you do not receive an email confirmation the security on your computer is not allowing us in. Please contact us at 514-755-7252 Monday through Friday between the hours of 9am-5pm EST. If you choose to call or email us about your return, please provide the following information:
- Your email address
- Your order number
- A brief description of the problem
- Any item damage or shortage, if applicable
We generally process returns within a week of receiving the product back.
- Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
- There is a minimum 15% restocking fee, if order includes 4 or more of one item and subsequently returned.
All items are to be returned to the following address:
250, boulevard Albert-Einstein
If there is a problem with your order or if you still need help, please contact us.
By Coeur en Fete Customer Service Team